Case Study
When the Insurance Company Got It Wrong—We Made It Right
The Challenge
A client was involved in a car accident, and their insurer, an international insurer initially accepted liability. This decision meant the client would face both a surcharge and a deductible of $1,000 despite not being at fault.
Building Blocks
Drawing on her claims background, Nadeen engaged in a detailed, hour-long phone conversation with the claims manager. Her deep understanding of the process and strong communication skills were key to challenging the decision effectively.
Result
Nadeen successfully reversed the liability decision. The client was found not at fault and avoided both the surcharge and the deductible—saving approximately hundreds of dollars in potential costs over six years. This case underscores the value of expertise and advocacy in navigating insurance claims. Additionally, in partnership with the insurance company, added additional evidence that has built a stronger case for the claim’s teams. So when it goes to arbitration, the company is in the best position to make a strong argument and win.
